Refund policy

At CharaTide, we want you to feel completely confident and empowered in our activewear. If something isn’t quite right, we are here to help.

30-Day Returns We gladly accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, your item must be in the exact same condition that you received it:

  • Unworn and unwashed

  • Free of makeup, deodorant stains, or pet hair

  • Original tags must still be attached

  • In its original packaging

Non-Returnable Items For hygiene reasons, certain items cannot be returned or exchanged unless defective. These include:

  • Items marked as "Final Sale"

  • Gift cards

How to Start a Return or Exchange To initiate a return, please email our support team at charatide@hotmail.com with your Order Number and the reason for your return. Our team will provide you with a return authorization and further instructions.

Return Shipping Costs

  • For Exchanges or Store Credit: We offer free return shipping.

  • For Refunds: Customers are responsible for the return shipping label cost, which will be deducted from your final refund amount.

  • Defective or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately, and we will cover all return shipping costs.

Refunds Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.